Voice Interaction
User Voice Flow With Alexa
This is an exercise to explore the possibilities of setting an interaction flow with a digital assistant, in this case, Amazon’s Alexa.
Daniela Rocha designed the “Happy Path” and I built the User Flow using Voiceflow.
It is intended to simulate a phone automated menu for citizens calling the Toronto Service Requests for Waste Collection and Bins, or a Skill installed in Amazon’s devices with Alexa.
It can be tested using this link without the need for the Echo device.
User Flow Diagram
Testing in the Echo device
I installed the designed Skill in my Echo device and tried a natural “not-happy path” with both intended and unintended mistakes.
